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Herzing College › Programs ›

Program Overview

  • CAREERS
  • COURSES
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  • OVERVIEW

Community Support Worker Diploma

Learn practical skills to support people with disabilities, addictions, mental health issues, social and personal problems. Graduate in just 12 months—and start making a real difference in your community.

What is a Community Support Worker?

Community support workers (CSWs) provide practical assistance and emotional support to people in need.

They provide counselling, connect clients to available community services, and help lift vulnerable people out of unsafe situations.

CSWs work with people of all backgrounds and age groups, including:

  • Newcomers to Canada
  • At-risk youth
  • Seniors
  • Survivors of domestic abuse
  • Refugees
  • People living with disabilities and mental health issues
  • Struggling families
  • Homeless populations

Herzing College Community Support Worker Diploma

Herzing’s Community Support Worker diploma prepares students for rewarding careers helping people in need. Training is hands-on, flexible, and designed to fit around your schedule.

  • 12-month diploma program
  • 7-week internship at a community organization
  • Hands-on training in counselling and assisting at-risk populations
  • Study with expert instructors with years of social work experience
  • Small classes where every student gets attention and support
  • Step-by-step support from our Career Development team to find your first job
  • Financial aid is available for those who qualify
  • Enroll at any time

Career Outlook

Community support workers have a wide range of career options.

They work for social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities, and more.

Community support worker jobs include:

  • Child/Youth Worker
  • Adult Care Worker
  • Addictions Counsellor
  • Family Service Worker
  • Crisis Intervention Worker
  • Women’s Shelter Worker/Supervisor
  • Aboriginal Outreach Worker
  • Community Development Worker
  • Mental Health Worker
  • Residential Support Worker

Who Hires our Graduates?

Graduates of our Community Support Worker diploma program have been hired by:

  • Arcane Horizons
  • Mood Disorders of MB
  • The Immigrant Centre Inc.
  • Turning Leaf Community Services
  • West Broadway Youth Services

Pros and Cons of Becoming a Community Support Worker (CSW)

Learn about the advantages and drawbacks and get a realistic picture of what to expect.

READ MORE

Study Topics

The Community Support Worker diploma features courses in addictions, mental health, psychology, counselling techniques, and a complete overview of available Canadian social services and programs.

Click for a detailed description of each course.

Introduction to Addictions

In this course students will look at addictions in today’s world. Drugs and their use present a social paradox, combining the potential for good and for bad. As a society and as individuals we can be the beneficiaries of drugs or their victims. Students will look at various drugs, alcohol and process addictions and their effects on individuals and society

Professional Skills for the Service Worker

In this course students will learn the skills necessary for dealing with clients and co-workers. Students will learn a variety of tips and techniques which they will develop through role play in the classroom. Customer service skills and interpersonal skills will be developed which will aid the student in the workplace environment.

The Canadian Family Dynamics

In this course students will focus on themes of cultural diversity in contemporary Canadian society within a world perspective. Students will understand the dynamic structure and definition of the institution of the family and family issues. Students will be given the tools for an ongoing process of observation, understanding and analysis of marital and family relationships and organizations

Introduction to Psychology

This course will introduce students to the world of psychology. Students will be presented topics such as biology and behaviour, learning, memory, development, personality theory and assessment, psychological disorders, therapies and social psychology.

Life-Span Psychology and Development

In this section students will study human development from infancy, childhood, adolescence, early, middle and late adulthood; and the end of life. Students will look at development from a Canadian perspective and the distinctiveness that being Canadian has on our development.

Counselling and Interviewing Techniques

In this course students will look at interviewing strategies in counseling from a Canadian perspective. Students will be introduced to basic concepts and models to help learners understand the theory and reasoning behind the use of interviewing counseling skills. Students will see realistic examples that illustrate concepts in action. Students will also participate in challenging exercises that promote skill development, conceptual understanding and self-awareness. Also covered are the Canadian Counselling Association and the Canadian Association of Social workers code of ethics as well as counselling within a culturally diverse setting.

Effective Team Work

In this course students will look at the skills that are needed to work effectively in teams. They will discuss different types of teams and the roles of team members. Students will also look at group problem solving and decision making. The role of a nurturing positive person and mentor/coach will also be topics of conversation.

Introduction to Sociology

In this course students will be introduced to sociology. Students will understand how our society and the groups to which we belong influence us. Students will learn how groups locally or in some far off part of the world allow us to gain insights into our own selves.

Introduction to Mental Health

In this course students will look at psychological disorders and therapies. Topics will include: what is abnormal, anxiety disorders, somatoform and dissociative disorders, schizophrenia and mood disorders. Therapies such as insight therapies, behaviour therapy, cognitive therapy and biological therapies will be discussed.

Community Services in Canada

In this course, students will be introduced to Social Work practice from a Canadian perspective. Students will cover topics that include theoretical and conceptual cases of Canadian Social Work Practice; Socio-Political factors influencing Canadian Social Work, practice methods, service delivery and practice issues. Students will also learn about high risk populations in Canadian society.

Business Communications and Report Writing

In this course students will learn a practical approach to writing and editing letters, memos, and reports. Students will see sample letters that are both models of good writing and examples of areas for improvement. Job application and oral presentation skills are also covered.

Researching Your Local Community

Students will look at several examples of contemporary practice. This will allow them to understand the three precepts of community social work; 1) the local identification of need, 2) the local identification of solution, 3) the mobilization of collective response.  Students will do a research project outlining the community resources that are available to them as Community Service workers. They will get to know their community through onsite visits, telephone calls, website surfing etc. The research project should outline what is available in the community and what is lacking in the community.

Career Development

This seminar provides an opportunity for the student to apply the techniques and processes for developing a career path and to learn lifetime tools and skills. Topics include career planning, job searching, developing career search documents, refining interviewing skills and preparing for a new position

Internship

The internship component of the program is the practical application of a student’s knowledge and skills in an industry environment. The industry shall be directly related to the student’s program of study. The internship requires full-time day attendance working in the industry setting.

The internship component of the program is the practical application of a student’s knowledge and skills in an industry environment. The industry shall be directly related to the student’s program of study. The internship requires full-time day attendance working in the industry setting. The duration of the internship is one month, during which the student must satisfactorily complete a minimum of 4 weeks of work experience.

Admission Requirements

What you need to get started.

  • Minimum of a Canadian high school grade 12 or equivalent, or a mature student
  • Pass an entrance test administered by Herzing College
  • Be interviewed in detail regarding interest in the field
  • Note: admission to some programs may include additional requirements
Get Started Today

Overview

RELATED HEALTHCARE PROGRAMS:

  • Health Care Aide
  • Medical Laboratory Assistant
  • Medical Office Assistant

CAMPUS

Winnipeg

INDUSTRY

Healthcare

PROGRAM LENGTH

12 Months (20 hours/week)
Includes 7 week internship

LEARNING MODALITIES

Online, Hybrid

EXPLORE CAREERS

TRY OUR CAREER EXPLORATION KIT

Our online kit takes 3-minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for.

TRY IT

See Admission Requirements

2022 Overall Graduate Employment Rate

82% of available Herzing College Winnipeg graduates were employed in a related field.*

*statistics based on most recent available 

Download Program Brochure

Your Next Steps

Ready to learn more about the Community Support Worker diploma? It’s easy to get started. Choose from the following options:

  • Fill out the form to ask questions via email
  • Chat live with an Admissions Advisor to get your questions answered now
  • Click Request Info to get started today!
Request Info

Why Choose This Program?

  • 11-month program that gets you job-ready fast
  • 4-week internship for real community work experience
  • Learn from caring instructors with many years of professional experience
  • Small class sizes, where every student gets step-by-step instructor support
  • Hands-on learning (case studies, projects, group work, mock counselling and interviewing sessions, community volunteering, etc.)
  • Friendly learning environment where students of all backgrounds and ages are welcome
  • Option to study completely online, or do a blend of on-campus and online courses
  • Access to the Herzing Open Education Program (HOEP). Take a second diploma program or professional certificate, tuition-free!
  • Comprehensive employment support from our Career Development team (get help with your resume, job search, interview preparation)
Request Info
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Our Students

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BRENDA H. WINNIPEG

Very friendly staff, provide all information and are very eager and willing to help you in the process. I would definitely recommend Herzing to anyone interested in returning to school to further their education.

PARASKEVI S. MONTREAL

Herzing College gave me the education I needed to get a great job in the aerospace industry. Classes were interesting, pertinent and fun! Not only does this school help you find an internship, they help you find the right job, and continue to maintain relationships with alumni in the future. Great experience at Herzing!

JENNA D. WINNIPEG

As a single mom going back to school was intimidating but at Herzing College I actually feel that I can reach my career goal!

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Why Herzing

For over 55 years we’ve been helping people transition back to school and into fulfilling careers

Herzing's career-focused training is designed to bridge the gap between students and employers. Our programs are built to meet industry needs and are continually updated to reflect emerging trends in each sector.

With frequent start dates and on campus and online options, our programs offer the flexibility you need to juggle your education with the demands of a job, family, and other activities.

At Herzing College we’re committed to helping you succeed. Our career development team connects you with a network of industry partners and provides ongoing employment support before and after graduation.

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Do you want a professional career in a growing industry, but can’t find a program that fits your busy schedule? An online program at Herzing College could be the right choice for you.

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EXPLORE CAREERS

TRY OUR CAREER EXPLORATION KIT

Our online kit takes three minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for.

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