Business Administration Program

This course provides an introduction to the Microsoft® Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College.

This course presents and explores the features of Microsoft® Word. Various documents are created, edited and printed, using features such as spell checker, edit and tool commands, tables, mail merges and formatting tools. The tasks required f or the proficient level of the Office User Specialist program are covered. Upon completion of this course, motivated students will have reached the proficient level of the MS Office User Specialist program.

This course presents the practical application of the concepts and features of a scheduling package (using Microsoft® Outlook). Topics include using the calendar; entering one-time and recurring appointments; using the Date Navigator; moving and
editing appointments; and integrating with other programs.

This course presents the practical application of the concepts and features of a spreadsheet package using Microsoft® Excel. Topics include using and managing worksheets and workbooks; applying formatting and style features; working with data, formulas, and functions; managing charts and graphics; working with outlines, views, and reports; automating tasks with the macro feature; using auditing tools, collaborative tools, and hyperlinks; and integrating with other programs.

This course provides instruction in written English. Topics include grammar, word usage, and proofreading. Students will learn how to create formal and informal documents such as emails, memos, reports, and letters using proper grammar, sentence structure and writing techniques.

The preparation and delivery of presentations and the development of effective communication skills that increase self- confidence will be the focus of this course. The development of group skills will be practiced and much of the time will be spent working in groups. This course also studies of the principles and features of a presentation graphics package, Microsoft® PowerPoint.

This course provides the study of the principles and features of a database management system using Microsoft® Access. Topics include creating and managing databases, data management and integrity, working with queries and forms, managing reports, using tools and macros, database and file management, analyzing and filtering data and relational databases.

This course provides instruction in the mathematical operations associated with the retail, banking, and accounting industries. Topics include decimals, fractions, and percentages; bank services; interest and payment plans; purchase orders and invoices; selling prices and mark-ups.

This introductory accounting course provides the practical application of the concepts and principles of the accounting cycle for service and merchandising businesses. Topics include an overview of accounting concepts and procedures; analyzing and recording transactions; beginning the accounting cycle by journalizing, posting, and working with the trial balance; using worksheets, financial statements, and adjusting entries.

This course is designed to provide practical application of accounting principles using Sage Simply Accounting. Topics include system basics and file setup; general ledger setup; invoicing and purchasing transactions; accounts payable and receivable; cash receipts and disbursements; job costing and reporting and payroll.

This course provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice. This course deals with the development of the student’s career path, including job search skills.

This introductory accounting course provides the practical application of the concepts and principles of the accounting cycle for service and merchandising businesses. Topics include an overview of accounting concepts and procedures; analyzing and recording transactions; beginning the accounting cycle by journalizing, posting, and working with the trial balance; using worksheets, financial statements, and adjusting entries; completing the accounting cycle with adjusting, closing, and post- closing trial balance; working with cash and its control; working with accounting systems, journals, and internal controls; and payroll concepts and procedures.

This course introduces students to the function, objectives, and responsibilities of the payroll department while providing t he practical application of payroll principles using QuickBooks. The federal, Ontario, and Quebec employment standards relating to the payroll process are detailed. Topics include payroll processing methods; hours of work; leaves; terminations; payroll deductions; taxable benefits; pension plans; employment insurance premiums; income tax; calculating net pay; and records of employment.